Cancellation Policy

This Cancellation Policy outlines the terms under which services provided by Kritko may be cancelled. By purchasing or subscribing to any Kritko service, you agree to the terms stated below.

Service Cancellation by User

You may request cancellation of your Kritko services at any time by submitting a cancellation request through your account dashboard or by contacting our support team.

• Cancellation requests must be made before the next billing cycle to avoid being charged for the subsequent period.
• Once a service is cancelled, access will remain active until the end of the current billing period unless otherwise stated.

Subscription-Based Services

For subscription services (monthly, quarterly, or annual):

• Subscriptions are billed in advance.
• Cancellation will stop future billing but does not automatically trigger a refund for the unused portion of the current billing cycle, unless explicitly stated in a separate refund policy or service agreement.
• Annual or discounted plans may have specific cancellation terms outlined at the time of purchase.

One-Time Services & Digital Products

For one-time services, setup fees, custom development, or digital deliverables:

• Cancellation requests made after work has started may not be eligible for a refund.
• If cancellation is approved before work begins, any applicable processing or administrative fees may be deducted.

Cancellation by Kritko

Kritko reserves the right to suspend or cancel services without prior notice if:

• There is a violation of our Terms of Service
• False, misleading, or fraudulent information is provided
• Payment obligations are not met
• The service is used for unlawful or prohibited activities

In such cases, refunds (if any) will be determined at Kritko’s sole discretion.

Effect of Cancellation

Upon cancellation:

• Access to the cancelled service may be limited or terminated after the billing period ends
• All associated data may be permanently deleted after a defined retention period
• You are responsible for exporting or backing up your data before cancellation

Kritko is not responsible for data loss resulting from service cancellation.

No Guarantees on Outcomes

Cancellation of services does not entitle users to compensation for business loss, downtime, expected outcomes, or indirect damages arising from discontinuation of services.

Policy Updates

Kritko reserves the right to modify this Cancellation Policy at any time. Updates will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.

Contact Information

For cancellation requests or questions regarding this policy, please contact:

Email: privacy@kritko.com
Website: https://kritko.com